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Sunrose Consulting Limited
CLOSEDOperations Officer
Lagos, Nigeria
Closing: Jun 14, 2024
2 months remainingPublished: May 7, 2024 (3 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Requirements
- Proven experience in a supervisory or leadership role in the restaurant or hospitality industry.
- Strong leadership and communication skills.
- Ability to remain calm and focused in a fast-paced environment.
- Excellent customer service skills with a positive attitude.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Knowledge of basic food safety and sanitation practices.
- High school diploma or equivalent; additional education or training in hospitality management is a plus.
Responsibilities
Requirements
- Proven experience in a supervisory or leadership role in the restaurant or hospitality industry.
- Strong leadership and communication skills.
- Ability to remain calm and focused in a fast-paced environment.
- Excellent customer service skills with a positive attitude.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Knowledge of basic food safety and sanitation practices.
- High school diploma or equivalent; additional education or training in hospitality management is a plus.
- We are looking for a dedicated and experienced Shift Supervisor to join our team and oversee the smooth operation of our restaurant during assigned shifts.
- The Shift Supervisor will play a crucial role in ensuring that our guests receive exceptional service, that our team members are performing their duties effectively, and that all operational standards are upheld. If you have a passion for hospitality and leadership, we want to hear from you!
Duties
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Leadership and Team Management:
- Supervise and coordinate the activities of restaurant staff during assigned shifts.
- Provide guidance, direction, and support to team members to ensure they understand their roles and responsibilities.
- Delegate tasks and monitor their completion to maintain efficient operations.
- Motivate and inspire team members to deliver excellent customer service.
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Customer Service:
- Greet and interact with guests in a friendly and professional manner.
- Ensure that guests receive prompt service and have a positive dining experience.
- Address any guest concerns or complaints promptly and escalate issues as needed.
- Monitor dining areas to ensure cleanliness, organization, and adherence to company standards.
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Operational Support:
- Assist with opening and closing procedures, including cash handling and reconciliation.
- Ensure compliance with health and safety regulations and sanitation standards.
- Perform regular inspections to identify maintenance issues and ensure equipment is in working order.
- Assist with inventory management and restocking supplies as needed.
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Training and Development:
- Train new team members on job duties, policies, and procedures.
- Provide ongoing coaching and feedback to help team members improve their performance.
- Identify training needs and opportunities for skill development among staff.
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Communication and Collaboration:
- Communicate effectively with management, fellow supervisors, and team members to ensure a cohesive work environment.
- Relay important information, such as menu changes or special promotions, to staff members.
- Collaborate with other supervisors and management to address operational challenges and implement improvements.
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